Frequently Asked Questions
We’re open from Monday through Friday from 8:00 a.m. until 6:00 p.m. and closed on weekends and all major holidays. If you reach our voice mail system during the hours we’re closed, know that we’ll return your call as soon as possible. Please leave us a detailed message so we can be better prepared to assist you.
Simply call us at (206) 545-4322 between 8:00 a.m. and 6:00 p.m., Monday through Friday, and choose option 2 to be connected to our front desk. One of our referral coordinators will help you find a day and time that works best for you.
The state of Washington requires that every veterinarian establish a doctor-patient relationship before making a diagnosis, prescribing medication, or providing treatment. This means that one of our surgeons must meet with you and your pet, perform an examination, and consult with you regarding all treatment options that may be appropriate for your pet’s condition. This is the same procedure followed in human medicine, where a patient always consults with a surgeon before going to the operating room.
- A copy of your pet’s medical records and recent lab work – We’ll call your primary care veterinarian to have records sent to us prior to your appointment.
- Any current x-ray, MRI or CT scan images – We’ll also call your veterinarian to have diagnostic images sent to us directly. If it’s less than two days until your appointment, we may ask you to make arrangements to pick these up from your vet and bring them to your appointment.
Please fill out our new client form. If you like, you can print it at home, fill it out, and bring it along. Otherwise, you’re welcome to fill it out when you arrive. In this case, please be prepared to list any medications you are currently giving your pet.
Lameness History Form – This form should be filled out no sooner than within 24 hours of your scheduled appointment so that we have the most current information regarding your dog’s lameness and activity tolerance.
Consultations usually last 45 to 60 minutes. During the appointment, the surgeon will examine your pet, review the medical records and diagnostic images from your family veterinarian, and discuss your pet’s condition with you. The surgeon will go over all the treatment options that are appropriate for your pet and answer any questions you may have. He or she also will provide a cost estimate for recommended treatment plans.
The cost of surgery depends on your pet’s diagnosis and the specific procedure being performed. You’ll be given a cost estimate before any treatment is initiated. If your pet is admitted to the hospital for surgery, a 50% deposit is required at that time, with the balance due at the time of discharge.
For your convenience, we accept the following forms of payment:
- Check (electronically debited from your account that day)
- Credit cards (Visa/MasterCard, Discover, American Express)
- CareCredit (a low- or no-cost financing plan for qualified applicants)
- Wells Fargo Health Advantage Credit Card (Special Financing for 12 months; subject to credit approval)
If you have pet health insurance, we’ll be glad to provide you with any of the necessary invoices and doctor’s notes needed for you to submit claims. ASOC does not submit insurance for pet owners.